Return & Refunds FAQ
What is Your Returns & Refunds Policy?
If for some reason you would like to return an item, contact us within 7 days of delivery.
In the instance of damage or defect, we will gladly send a replacement to you at no additional charge.
Returned merchandise should be completely intact and packaged in its original packing materials. You cannot return any product that does not have its original packing materials.
Before returning any product, obtain approval by contacting us and please provide the following information:
- customer name / order number
- item(s) to be returned
- nature of the problem issue
For non-damage or non-defect returns, we will refund the entire purchase amount of the returned items less shipping & handling fees. In the instance where items have shipped free of charge, the ACTUAL outbound and return shipping charges cannot be refunded. These shipping costs can vary greatly, especially in the instance where a premium "White Glove" delivery service is employed. So be sure to contact us to ascertain your refund amount. In addition, there will be a 25% re-stocking fee assesed to receive, inspect, and re-package all returns.
Once we have received your return, we will apply your credit amount.
What is Your Cancellation Policy?
If for some reason you would like to cancel an order, you must contact us prior to your order being allocated from our warehouse and loaded on a carrier's truck for delivery. If your order has already loaded, we CANNOT stop the delivery process. In this instance, your shipment would fall underneath our return policy.
After cancelling your order, you will receive a cancellation confirmation notice from us. If you have not received a cancellation confirmation via email or fax, you order has NOT been cancelled.
We reserve the right to cancel any order for any number of reasons including: : potential fraudulent forms of payment, undeliverable addresses, logistical issues, etc... In the instance your order is cancelled, we will NOT charge your form of payment.